We are a Dundee Trusted Trader with a high average score of 9.6 out of 10. We would like 10 out of 10 so if you have any issues with the fit or the door call us and we can sort it out for you. We are always happy to hear from our customers.
We care about our customers – we don’t just “fit and forget”.
We pride ourselves in offering the best products from the best manufacturers in the industry; if they do not meet our high standards, they won’t be supplied by us. We offer a 1 year warranty on our fitting, so if you call us with any issues, and we fitted your door, you won’t have to pay our standard call-out fee! Not to mention if any parts are needed for your door they will most likely be covered under the manufacturer’s warranty! How many tradesmen will offer this level of service?
We always listen to our customers, and so when we heard from some of you recently that paying all in one go can be tricky, we got our thinking caps on. Bearing in mind that Christmas can be a time for looking after the pennies as well, we came up with a new payment policy that will hopefully make things easier for everyone! From January 2015, instead of paying in one lump sum, we will now only request half of your payment at the start of the job, and half when we’re done!
We treat our customers how we would like to be treated – with honesty and good communication.
We offer one call-out charge for repairs, so should your repair take an hour, or three, it will still be that same price; we don’t charge an hourly rate. Again, how many tradesmen offer that?
We DO NOT give our customers the hard sell. The price we give you will be our best price right from the start. We will not spend time convincing you to buy a garage door or any other product. We know buying a garage door or anything for your home is a considered purchase which is why we always send you a written quote after a site visit, allowing you to go over the options and the prices at your own pace.